Have you received a message on your computer screen asking your for money with a promise that your computer will be unlocked only after paying a ransom?
You've un afoul of someone who thru one of various means has infected your computer... maybe.
First do these steps:
- turn off your computer. (Do not do a shut down!!! just force a shutdown. On a desktop pc simply unplug it. On a laptop, ususally there is a key combination that will for it to turn off.
- Now disconnect yourself run the internet. This may mean turning off your modem.X
- Now boot up your computer. Do you still see the message? If yes, give me a call at 631.979.3100 and describe your situation. We'll give you a call back. If there is no message open windows defender and do a full scan. This may take hours to run.
- Now reconnect the internet (perhaps that means turn on your modem).
- If your problem is sollved, great. If not give me a call at 631.979.3100
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