Concerned About Remote Access?

 If you’re concerned about someone remotely accessing your computer ask for a copy of my book “Help is a Click Away by emailing oneclick@drewspchelp.com

Remote Access to your PC

 You're using a special program or the remote facility built-in to Windows. In your office you have a nice 27-inch monitor. But you're at home logging in from your laptop with only a 15-inch screen. You've logged in but can't read your screen... The type's too small. What do uou do?

The next time you're in your office sitting in front of your PC do this:

    1. Press your start button

    2. Click on Settings

    3. Click on System

    4. Click on Display

    5. Click on Scale

    6. Move the slide to 125%

Now when you log-in from home your display will be 25% bigger.

Try it.

Remote Help vs In Person Help

 

PROs

• Gain help no matter where you are or where the help is.
• No charge if we cannot solve your problem.
• Very cost-effective

CONs

• You must be able to connect to the internet.

HOW IT WORKS

• You call us at 631.979.3100
• We send you a link to a Helpdesk utility
• You download the utility
• We give you a code that the Helpdesk utility will ask for
• You enter the code
• It links our computers with you.
• We solve your problem
• When we disconnect the Helpdesk program is removed from your computer leaving you secure and on your way.

Passwords vs Passkeys

 For years we've been using passwords which sites have been making us make more complicated:

• password
• password at least eight characters plus a special character
• password at least eight characters, cone capital Letter, one number, one special character.

I had a site recently require a 16 character password that contain no actual words plus special characters.

More recently we've been seeing passkeys being suggested or required. 

What the hell are they???

A passkey consists of two parts: a public key and a private key. The public key is stored on the site. The private key is stored on your computer. But actually, it's a bit more complex than that. Here is one pattern:

• You go to the site and enter your email address
• The site looks up your public key based on the email address
• It then requests your private key
• If the private key matches what should be entered based on the public key you have access.

This is said to be more secure because if the site is hacked only the public key can be stolen.

I'm not convinced it's more secure. If the site is hacked does the hacker have the public key AND the email address? If so then I submit its not more secure.

Locked Computer... Grrr!

Have you received a message on your computer screen asking your for money with a promise that your computer will be unlocked only after paying a ransom?

You've un afoul of someone who thru one of various means has infected your computer... maybe.

First do these steps:

• turn off your computer. (Do not do a shut down!!! just force a shutdown. On a desktop pc simply unplug it. On a laptop, ususally there is a key combination that will for it to turn off.
  
  
• Now disconnect yourself run the internet. This may mean turning off your modem.X
  
  
• Now boot up your computer. Do you still see the message? If yes, give me a call at 631.979.3100 and describe your situation. We'll give you a call back. If there is no message open windows defender and do a full scan. This may take hours to run.
  
  
• Now reconnect the internet (perhaps that means turn on your modem).
  
  
• If your problem is sollved, great. If not give me a call at 631.979.3100

Remote Help

 If you have a situation where you need PC help and you don't have someone to ask, go over toDrew's PC Help

I want to turn this

to this

Computer Shortcuts via The Keyboard

Here is an alphabetic list of common shortcuts

Ctrl + A - Select All

Ctrl + B - Bold text

Ctrl + C - Copy selected

Ctrl + F - Find (access Search)

Ctrl + I - Italicize selected text

Ctrl + S - Save

Ctrl + U - Underline

Ctrl + V - Paste

Ctrl + Y - Do it again

Ctrl + Z - Undo

The most common for word processing are these:

Ctrl + B - Bold text

Ctrl + I - Italicize selected text

Ctrl + U - Underline

Using the mouse with the left-button pressed you can highlight text and then:

Ctrl + C - Copy selected

Ctrl + V - Paste

Ctrl + Z - Undo what you just did