Remote Help vs In Person Help

 

PROs

• Gain help no matter where you are or where the help is.
• No charge if we cannot solve your problem.
• Very cost-effective

CONs

• You must be able to connect to the internet.

HOW IT WORKS

• You call us at 631.979.3100
• We send you a link to a Helpdesk utility
• You download the utility
• We give you a code that the Helpdesk utility will ask for
• You enter the code
• It links our computers with you.
• We solve your problem
• When we disconnect the Helpdesk program is removed from your computer leaving you secure and on your way.